St. James Court is a small development of 24 self-contained flats organised across four lobbies with the management of the building in the hands of the residents as share owning freeholders.
Without plant such as lifts or generators, or the likes of a concierge service, we like to think that there isn't too much to go wrong, but for when it does, we have put in place the following complaints process:
If there is an issue with regards to any of the services provided by St. James Court Residents Association Ltd. we'd like to know about it as soon possible, so we welcome approaches by residents at all times.
You can do this by emailing one of the following addresses dependent on the matter in question:-
enquiries@sjcra.co.uk
Day to day issues eg. maintenance & utilities.
directors@sjcra.co.uk
Matters related to SJCRA's governance, leasehold queries, AGMs, remedial
cctvkeyholders@sjcra.co.uk
Queries regarding the CCTV system and its use
treasurer@sjcra.co.uk
Queries related to the service charge, ground rent, arrears
Alternatively, if you are without internet services/email you can always drop a note to:-
Company Secretary,
Flat 7 St. James Court,
Wricklemarsh Road,
London SE3 0NE
There's also this website which features useful information about St. James Court Residents Association, including:-
* Our Articles and Memorandum of Association (our constitution, effectively, which sets out the terms of how the Association is established and its binding rules of operation and organisation).
* Our CCTV Policy covering our GDPR obligations and rights on viewing images recorded.
* Our contact details (email addresses etc.) and a communications box for getting in touch.
* Our complaints policy as detailed in these pages.
In the first instance, we would aim to respond to emails within 24-48 hours with each of our email accounts being regularly monitored.
Technical issues such as a failed light in the communal area or perhaps to do with the door entry system we would hope to resolve within 7 days.
Issues which may require discussion by the Management Committee may take a bit longer, but we aim to respond with 14 days.
The Association guarantees that all complaints will be appropriately logged and a record held on file for later referral.
At the same time, we recommend residents also keep a dated record of communications with the Association, along with any documentation that might be relevant to an issue or a complaint you're raising.
Our priority, at all times, is put things right, but where there's a difference of recall we welcome the record being set straight.
Our complaints process provides a variety of ways of getting in touch, whether it is via one of the service addresses, or by direct appeal to the directors who comprise the management committee.
If, however, the Association has been unable to resolve a complaint to your satisfaction, and additional attempts at conciliation have reached an impasse, then we take this opportunity to advise residents that St. James Court Residents Association is in the process of applying for voluntary membership of the Housing Ombudsman Service which provides independent advice and mediation tools for both landlords and residents.
In the event of our application being successful, the following pages, produced by the HOS, outline the ways in which they can help and the ways in which residents may get in touch.
